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Terms & conditions

This page sets out the conditions for using this website, and the general conditions that apply to bookings and stays at Pensiunea Doina. Please read it before you book.

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1. Who we are

https://ladoina.ro belongs to and is run by “Pensiunea Doina”, a guesthouse at Str. Șugău nr. 75, Sighetu Marmației, Maramureș, cod poștal 435503, Romania. Your booking and your stay are contracted directly with us.

You can reach us on +40 262 330 602 or +40 730 117 052, or by email at [email protected].

2. What this site is, and what it isn’t

This site is here to show you the place. The rooms, the kitchen, the sauna and hot tub, what there is to see nearby — and how to reach us when you want to book.

Bookings are not completed on this site. The “Book” button hands you over to our reservation provider’s own system, which opens in a new tab and runs on their site, under their terms and their privacy policy. Here, there are no forms, no account to create, no payments taken, and nothing we ask of you in order to read the pages.

The photographs show the place as it is. Small differences are possible depending on the season, on maintenance work, or on which room you are actually given.

3. Booking

You can book in three ways: through the online booking system, by telephone, or by email. Whichever you choose, the accommodation contract is between you and the guesthouse.

A booking request is only firm once we have confirmed it. Until then, availability is not guaranteed.

Arrival and departure times, and any deposit, are agreed and confirmed when you book — by phone, by email, or in the online system, depending on how you came to us. If you need to arrive earlier or leave later, tell us in good time and we will find a way.

4. Rates and payment

Rates shown on this site are in Romanian lei (RON) and are indicative. The firm rate is the one confirmed to you when your booking is confirmed. We may update the rates shown here; a later change does not affect a booking that has already been confirmed.

5. Changing or cancelling a booking

If your plans change, tell us as early as you can, by phone or email. We will always try to find something reasonable.

The cancellation conditions that apply to your booking — including how late you can cancel free of charge — are given to you when your booking is confirmed. For groups and events, where the whole property is held for you, conditions are agreed separately, case by case.

Bookings made through the online system are additionally subject to that provider’s own conditions.

6. While you are staying with us

This is a household, not a hotel. Please treat the house, the yard and everything in them the way you would treat the home of someone who was glad to have you.

  • Please keep the nights quiet — for the other guests, and for the neighbours.
  • Smoking is only allowed in the outdoor areas set aside for it.
  • Open fires, the barbecue and the hot tub are used only with the hosts’ agreement and guidance.
  • Children remain the responsibility of their parents or guardians throughout the stay — in the yard, at the sauna, at the hot tub, and near the stream.
  • Damage caused through carelessness is paid for by whoever caused it.
  • If you are bringing a pet, ask us before you book — it depends on the season and on which room is free.

7. Liability

We do our best to keep everything on this site accurate and current, but we cannot guarantee it is entirely free of errors, or that the site is available without interruption.

The site links to pages run by other people — the booking system, the map, social networks. We are not responsible for their content or their practices.

The sauna, hot tub and salt room are used at your own risk. If you have a heart or respiratory condition, are pregnant, or are on medication, please talk to your doctor before using them.

8. Copyright

The photographs, text, logo and other material on this site belong to the guesthouse or are used with their authors’ permission. They may not be taken, reproduced or used commercially without our written agreement.

We are glad when people talk about us, though. Quote us and link to us whenever you like — no need to ask. And if you are putting together an article, a post or anything else about Maramureș and you need photographs, write to us; the answer is usually yes.

9. Your personal data

How we handle personal data is set out separately, and in full, in our privacy policy.

10. Complaints and disputes

If something was not right, tell us first — most things are settled on the spot, with a conversation. If we still cannot agree, you can turn to the authorities below.

These conditions are governed by Romanian law. Disputes that cannot be settled amicably go before the courts having jurisdiction under that law.

11. Changes to these terms

We may update this document — when new services appear, for instance, or when the law changes. The version that applies to a booking is the one published when that booking was confirmed. The date of the last update is shown at the top of this page.